Ugh, Flo Marching

[70sguardchick]

My Flo Marching renewed automatically through iTunes.  Is there any way to cancel AND get a refund, or am I committed for another 12 months? Advice? 

[Allohak]

You can cancel your subscription in your account settings...but getting a refund has not historically been easy. Just like their product is incredibly sub-par, their customer service is very difficult to work with and they will often not follow through with anything they tell you will happen. They have a contact form and a live chat on their website

support.flosports.tv/s/article/How-to-cancel
support.flosports.tv/s/article/What-if-I-cancel-my-subscription-early

Best of luck to you in this endeavor

[srv1084]

Knowing FloMarching, I made a screenshot of my opt-out from automatic renewal only to find them ignoring that and auto-renewing anyway. I tried with FloMarching and got nowhere (even with evidence), so I just went to my credit card company and said I didn't know what the charge was. They didn't even ask for any info, just refunded me the amount. I imagine others may have similar luck if they attempt this route, but going through iTunes may make things a bit more difficult.

[trumpet300]

Feb 17, 2021 14:22:32 GMT -6 srv1084 said:

Knowing FloMarching, I made a screenshot of my opt-out from automatic renewal only to find them ignoring that and auto-renewing anyway. I tried with FloMarching and got nowhere (even with evidence), so I just went to my credit card company and said I didn't know what the charge was. They didn't even ask for any info, just refunded me the amount. I imagine others may have similar luck if they attempt this route, but going through iTunes may make things a bit more difficult.

Strange. When mine did that Flomarching refunded me no problem.

[70sguardchick]

It turned out to be remarkably easy and quick to dispute the purchase through iTunes and receive my refund.